Jade Terms of Use
Jade is a place to find and share how businesses treat the planet. These terms are the agreement between you and Jade when you use the app. Please read them. By creating an account or using the app, you agree to them.
1. Who you are agreeing with
"Jade," "we," and "us" mean the Jade service at jade.eco.
You can reach us at support@jade.eco.
2. Who can use Jade
You must be 13 or older to use Jade. We do not ask for your birthday, and the app is not designed for children under 13. If we learn that an account belongs to a child under 13, we delete it.
3. Your account
You can sign in with Apple, with Google, or with your email address. If you use email, we send a six-digit code to confirm it is yours, and you can also set a password. Signing in for the first time creates your account.
Your account is yours alone. Keep your sign-in method secure and do not share your account. You are responsible for what happens under it. If you think someone else has used your account, tell us at support@jade.eco.
We may suspend or close an account that breaks these terms. See section 7.
4. What members post
Signed-in members can post:
- Reviews of a business: a one-to-five leaf rating, written text, and observation chips (short tags like "compostable packaging").
- Photos of a business, with an optional title and caption.
- Suggested observations (new chips) and business suggestions (see section 5).
What you post appears publicly in the app with your display name, including to people who are not signed in. Choose your display name with that in mind.
Reviews, ratings, and observations are the opinions and experiences of the members who post them. They are not statements by Jade, and Jade does not verify them.
5. The license you give Jade
You keep ownership of what you post. So that Jade can show it, you give Jade a worldwide, non-exclusive, royalty-free license to host, store, copy, resize and re-encode, display, and distribute your reviews, photos, captions, and suggestions in the app, on jade.eco, and in Jade's own marketing (for example, a screenshot of the app in the App Store listing or on social media). This license lets Jade sublicense to the service providers that run the app for us.
You promise that:
- you took each photo you post, or you have the right to post it;
- each photo shows the business it is attached to;
- your reviews reflect your own real experience; and
- nothing you post breaks the rules in section 6.
When you delete your account, your reviews, photos, and favorites are deleted too (see section 9).
Business suggestions. You can suggest a business to Jade by email from the app (name, address, phone, website or social links, and why you think it is sustainable) and, later, in the app. By sending a suggestion, you give Jade the same license above to keep it, use it to build or correct the business's page, and publish your "why it's sustainable" text, with or without your name.
People in photos. A photo of a storefront may include passers-by. Do not post photos whose main subject is a person who has not agreed to appear.
6. Rules for posting (zero tolerance)
We do not allow:
- Spam or advertising, including reviews written for pay or in exchange for anything.
- Harassment, bullying, or threats against anyone, including business staff.
- Hate speech or content that attacks people for who they are.
- Sexual, violent, or otherwise objectionable content.
- Impersonation, including a business owner or employee posing as a visitor, or anyone pretending to be someone else.
- Photos of a different business than the one they are attached to, or photos you do not have the right to post.
- Knowingly false statements about a business or a person.
- Coordinated reporting to get content removed, or multiple accounts used to game ratings.
- Breaking the app, including scraping, automated access, or interfering with other members.
A blocked-word filter runs on reviews, captions, display names, and suggested observations before they are posted.
If you break these rules, we may remove the content, restrict what your account can do, or close the account, without notice. We may also report illegal content to the authorities.
7. Reporting, blocking, and how moderation works
Any signed-in member can report a review or photo (pick a reason, add an optional note) and block another member. When you block someone, their reviews and photos disappear for you. They are not notified.
Jade reviews reports. Photos are also screened by an automated service before they appear, and a photo that several members report is hidden automatically while we look at it. Content may be hidden while under review and may be removed. We do not promise to tell the member who posted it, and we do not promise to explain a decision.
Jade is a record, not a referee. We remove content that breaks section 6. We do not decide who is right in a factual disagreement between a member and a business. A business may respond to any review.
8. Business information from other sources
Jade shows information about businesses that comes from other sources and from members. Some of it is marked with where it came from:
- Google. Business names, addresses, hours, phone numbers, ratings, and some photos come from Google Maps. Google photos show the name of the person who took them. Google's own terms and privacy policy apply to that data.
- B Lab. B Corp certification facts come from B Lab's published data, used under the Creative Commons Attribution-ShareAlike license.
- California Green Business Network. Certified Green Business facts come from the network's public directory, credited in the app.
This information is shown as it was received. It may be out of date or wrong. Check with the business or the source before you rely on it. A certification shown in Jade is the certifying body's statement, not Jade's rating.
9. Deleting your account
You can delete your account at any time in the app: Menu, then "Delete account." Deleting your account permanently removes your profile, reviews, photos, favorites, reports you filed, and your block list. Copies in our backups expire within 30 days. It cannot be undone.
If you only sign out, nothing is deleted.
We may close your account if you break these terms (section 6). If we do, the same deletion applies, except that we may keep records we need for safety, legal, or dispute reasons.
10. Jade's content and trademarks
JADE, JADE ECO, the Jade leaf mark, and the design of the app are Jade's. Member content belongs to the members who posted it, subject to section 5. You may quote Jade for commentary, but do not use our name or marks in a way that suggests Jade endorses you or that you are Jade.
11. Using the app
Jade gives you a personal, non-transferable license to install and use the app on Apple devices you own or control, as allowed by the App Store terms. Do not copy, modify, reverse engineer, or resell the app, or use it to build a competing database.
12. Location
If you allow it, the app uses your location to rank nearby businesses while the app is open. Your location is not stored on your account. See the Privacy Policy.
13. Disclaimers, limits on liability, and disputes
Jade is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or availability. Member content and third-party business information are not verified by Jade.
To the fullest extent the law allows, Jade is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of the app, from member content, or from information about a business. Jade's total liability to you for any claim is limited to the greater of $50 or the amount you paid Jade in the past 12 months.
You agree to defend and indemnify Jade against claims arising from content you post or from your breach of these terms.
These terms are governed by the laws of California. If any part of these terms cannot be enforced, the rest still applies.
14. Businesses using Jade
If you post on behalf of a business, you must say so, and you must not post reviews of your own business or a competitor's. Business features such as claiming a profile have their own terms when they launch.
15. Changes to these terms
We may change these terms. When we do, the date at the top changes and the app shows a notice on your next open. If you keep using Jade after a change, you agree to the new terms.
16. Apple
These terms are between you and Jade, not Apple.
- Acknowledgement. Apple is not a party to these terms and does not own or take responsibility for the app or its content.
- Scope of license. Your license to the app is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
- Maintenance and support. Jade is responsible for providing any maintenance and support for the app. Apple has no obligation to provide any.
- Warranty. Jade is responsible for any product warranties, express or implied by law, to the extent not disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (which is zero, since Jade is free). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- Product claims. Jade, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy, or similar law.
- Intellectual property. If a third party claims that the app or your use of it infringes its intellectual property rights, Jade, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
- Legal compliance. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
- Developer contact. Jade, support@jade.eco.
- Third-party terms. You must comply with any applicable third-party terms when using the app (for example, your wireless carrier's terms).
- Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
17. Everything else
These terms, the Privacy Policy, and any posted rules are the whole agreement between you and Jade about the app. If we do not enforce a term, that is not a waiver. You may not transfer this agreement; Jade may transfer it to a successor, such as a company formed to run Jade.
18. Using the jade.eco website
The jade.eco website introduces the Jade app and takes signups for its beta. There is nothing to purchase on the site. Joining the waitlist is free and puts your email in line for an invitation. It does not guarantee access, as the beta opens neighborhood by neighborhood. The Privacy Policy explains how to have your email and related details deleted.
The business pages, leaf scores, and reviews pictured on the site are sample content meant to show how Jade works. They are not live ratings, and nothing there should be read as a claim about a real business or person.
The writing and design on the site belong to Jade. Photography comes from Unsplash photographers, credited in captions. Quoting or screenshotting the site for commentary is fine. Passing Jade's brand off as your own is not.
The site is provided as is, without warranties of any kind, and sections 10, 13, and 15 apply to it as they do to the app.